Refund & Cancellation Policy
Cancelling an order
You can cancel an order yourself from My Orders until it has been packed. Once an order is packed or shipped it can no longer be cancelled online; please contact us and we will help where possible. Unpaid online orders are cancelled automatically after 30 minutes.
Returns and exchanges
Unused products with original tags and packaging may be returned within 7 days of delivery. Innerwear, socks, beauty products and items marked non-returnable cannot be returned for hygiene reasons.
To request a return, contact us with your order number. If a product arrives damaged, defective or different from what you ordered, tell us within 48 hours of delivery with photos and we will arrange a replacement or a full refund.
Refunds
- Cancelled prepaid orders are refunded in full to the original payment method.
- Approved returns are refunded to the original payment method after the returned product reaches us and passes a quality check.
- Cash on delivery orders are refunded by bank transfer or UPI to an account you share with us.
- Refunds are initiated within 2 business days of approval. Your bank or payment provider usually credits the amount within 5–7 business days.
- If money was deducted but your order was not confirmed, contact us with the payment reference; once our payment partner confirms the payment, it is refunded in full.
Contact
Email: spoken.3764@gmail.com Phone: +91 70040 23078